Refund policy

return

  1. By placing the order on our store, you accept our shipping/return policy.
  2. We suggest you to read our Return Policies carefully before filing any claim. Make sure that the product is eligible for any claim to avoid any dissatisfaction.
  3. Returns are only accepted after approval by our customer support. To begin a return or any other query, please contact the support team at sonocusa@gmail.com within 10 calendar days from the date package is delivered.
  4. Un-Used, unopened items can be returned within 10 calendar days of delivery, conditions applies.
  5. If the item is defective/damaged or not working, please file a claim and provide a proper verification as requested by the customer support representative. Unverified products will not be entertained with return, exchange or refund. Without verification, we can't resolve your issue. Claims filed after 10 calendar days time window will not be accepted.
  6. We accept the return on products that were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
  7. Any product that you return must be in its original condition and packaging. Items altered by you in any way after receiving are not eligible for return. Please keep the package return receipt with you and email us its pictures so that we can keep track of the package.
  8. While placing the order, please be considerate of choosing the correct size, color, and other details. Please check the details twice before confirming the order to avoid any return or exchange claims afterward.
  9. We try to ensure that the quality of both the product and packaging is perfect. But considering that logistic companies do the shipping, we cannot guarantee you completely undamaged packaging. So any return, refund or claims on product packing are unaccepted. However, if the product is received in a damaged state, kindly let us know so we can make possible amends.

Refunds (if applicable)

  1. Refunds or store credit for the returned product will be issued within 30 days after the product is received at our return address.

  2.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  3. Refund to your products is provided on your original payment method. If you ordered through Paypal, the refund will be issued to your Paypal account only, or if you ordered through a credit card, the refund will be issued on the same credit card. Change of account details is not accepted for refund.

Late or missing refunds (if applicable)

  1. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

  2. Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
  3. If you’ve done all of this and you still have not received your refund yet, please contact us at sonocusa@gmail.com

Cancel order

  1. If the item has been shipped and is in transit, it cannot be cancelled.  Please return it after receiving it (the return shipping is paid by the buyer)
  2. Packages that are rejected or refused to receive upon delivery, abandoned, or packages returned outside the designated return process are not accepted as a return.
  3. Any returned item that falls outside our Return Policy or is not eligible for refund or store credit is discarded by us.
  4. Cancellations/changes in order are accepted within 60 minutes if the order is not shipped. After your order has been dispatched from our warehouse and assigned a tracking number canceling/retrieving the package becomes virtually impossible.
By placing an order on sonoclab.com store, You confirm that You have read, understood, and accepted this following policy.